Complaints

We always strive to deliver the best possible service we can, however, if you feel we have fallen short of these high standards and you wish to make a complaint then please contact us using one of the methods below. It is important when writing to us that you provide as much detail as possible, in order for us to investigate the complaint correctly.

You should either write to the Compliance Team at the below address or email ClientComplaints@rathbones.com:

Rathbone Investment Management Limited
Port of Liverpool Building
Pier Head
Liverpool
L3 1NW

Please note due to the current widespread outbreak of COVID 19 (Coronavirus) we would recommend, should you wish to contact us, that you do so via the email address above.  However if email is not possible please note that, due to the latest Government advice regarding limiting non-essential travel and contact, there is likely to be a delay in dealing with written correspondence.

We will acknowledge your letter or email, independently investigate the circumstances of the complaint, and report our findings and conclusion to you within 8 weeks of receiving the complaint.

In the event we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service.  The Financial Ombudsman’s contact details are shown below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567 (from abroad: +44 20 7964 0500)

E-mail address: complaint.info@financial-ombudsman.org.uk

Website address: www.financial-ombudsman.org.uk