Job reference: VAC 2416
Department: Operations
Location: Liverpool
Contract Type: Permanent
Reporting to: Head of Planning and Productivity
Please ensure that you quote reference VAC 2416 on all correspondence.
The Role
Responsible for ensuring the operations area has the optimal depth and breadth of multi-disciplinary resource to meet current and future needs and productivity within the business is monitored and reported upon.
Outcomes of the Role
• Support Operations by maintaining up to date and accurate staffing and resourcing plans.
• Monitoring drivers against business change
• Provide business justification where additional recruitment needs are identified.
• Collaborate with functional leads to develop and implement plans for effectively managing short-term overload and underload of work through the year.
• Support the Head of Planning and Productivity and CI team to embed process improvements across teams as part of the ongoing maintenance of capacity and Productivity models.
• Engage with management and PBP to establish a deep understanding of the existing skills and qualities of the resource pool and ensure that career development is accommodate in resourcing decisions.
• Challenge the business protocols if they are adversely impacting resourcing and escalating to Head of Planning and Productivity where required.
• Be the first line arbiter between conflicting resourcing needs within Operations.
• Maintain staffing budget within Operations business area and closely work with HR / Finance
• Support with forward planning to ensure succession planning for roles and growth in captured and skills gap are identified.
• Engage with Head of Planning to ensure we are prepared for strategic change within the business.
Knowledge & Experience
• Previous experience of working in a frontline or back-office planning function
• Experience of WFM systems and tools
• Educated to GCSE level or above
• Excellent verbal and written communication skills particularly the use of data tables and graphics to convey data insights, leveraging analytics to ensure data-driven decisions are being made
• Ability to translate complex data into clear and accurate management information
• Experience of maintaining effective operational reports
• Ability to quickly build and maintain good working relationships with peers across multiple teams.
• Advanced level of Excel and Access good level of other MS suite products
• Strong organisational skills and ability to work well under pressure
• Self starter and able to work under own initiative.
• Strong personable and people skills to engage with people at various levels.
Rathbones promote a blended working approach and the role will be a mixture of home and office working.
To apply for this role, simply send your CV with a covering letter outlining how you meet the requirements of this role, current remuneration and notice period to People Resource Partner at recruit@rathbones.com
Life at Rathbones
We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.
Our Rewards & Benefits
We offer a comprehensive remuneration package, which is regularly reviewed. Other benefits include company pension, private medical insurance, life assurance, company share scheme, income protection, season ticket loans and a range of other voluntary benefits.