This article forms part of our "Spotlights: Impacts in action" series looking at the impact our responsible business framework is having on clients, colleagues, communities and governance.
Article last updated 2 April 2026.
Generative artificial intelligence (AI) has become the fastest adopted general‑purpose technology in history1, transforming industries and redefining how we work. With such rapid adoption comes responsibility. For us, using AI well means being pragmatic and well governed. We deploy AI tools where they add real value, while protecting our clients, colleagues, and data.
We’ve rolled out Microsoft365 Copilot, enabling secure, enterprise‑wide AI adoption. To protect client and company data, public AI tools are blocked on work devices, and our approach is supported by clear governance to ensure transparency, accountability and appropriate human oversight.
Beyond technology choices, we are systematically embedding AI into how we work, aligning it with our risk framework, data strategy, and long‑term business objectives. The aim is not novelty, but impact: higher productivity, clearer and more timely insight, reduced operational risk, and sustained client confidence. Used well, AI becomes a catalyst for better decisions, more resilient processes and improved outcomes for clients and colleagues alike.
- Source: https://ccianet.org/news/2025/11/new-ccia-research-finds-generative-ai-is-the-fastest-adopted-technology-in-history