Rathbones is one of the UK’s leading providers of discretionary investment management services for individuals, charities and professional advisers.
Our ambition is to be recognised as the UK’s most responsible wealth manager and we see it as our responsibility to invest for everyone’s tomorrow. Looking beyond the short term for the most sustainable outcome. Thinking, acting and investing responsibly. In a reflection of our achievement so far, we were recognised as "ESG Champion of the Year" in the Investors' Chronicle/Financial Times 2021 Celebration of Investment Awards.
Job Title: Quality Assurance Specialist
Salary: Competitive with an excellent benefits package
Reference Number: VAC 2491
Duration: Permanent
Location: Liverpool or London
Please ensure that you quote reference VAC 2491 on all correspondence.
The Role
To ensure clients receive high quality, suitable advice and risks to the business are mitigated by providing first line of defence via pre and post-sale file reviews to the Rathbones Financial Planning team.
To provide relevant reports on performance to the Management Team.
Outcomes of the Role
• Act as first line of defence conducting file checks covering all product lines including Pensions, Protection, Investments and Estate Planning. Review the quality of advice being given ensuring it is in line with advice standards, regulatory requirements and demonstrates best customer outcomes.
• Provide feedback and reporting on quality checking results with any remedial actions required to the relevant teams.
• Report review findings to advisers, their managers and the senior management team which includes clear data to allow Key Performance Indicators to be monitored.
• Maintain file quality review standards alignment with 2nd line of defence.
• Maintain agreed productivity levels to ensure the Quality Assurance (QA) team meet their SLAs.
• Provide input to training events to improve knowledge and drive up advice standards.
• Proactively identify trends and feed continuous improvement suggestions back through the role holders line manager.
• Work with fellow Quality Assurance Specialists ensuring a consistency of view from this function.
• Work with the Regional and Paraplanner Managers to raise issues affecting quality, commerciality or timescales for advice.
• Work with the compliance team who provide 2nd line of defence checks to ensure any audit findings are communicated within the team and become the subject of future checks.
Knowledge, Skills and Experience
• Level 4, Diploma in Financial Planning or equivalent
• Willing to work towards obtaining Level 6 CII Chartered Financial Planner status
• Experience of working as a senior paraplanner/ paraplanner (2+ years) or in a T&C/ Compliance function within a Financial Planning led unit
• Experience of working with centrally devised tools, templates and guidance.
• Experience of managing own workload whilst working towards meeting team targets and being responsible for the quality of work produced.
• Analytical thinking - deals with data quickly and accurately and can relate and compare data from difference sources.
• Recognise trends, identifying key issues and securing relevant information
• Able to understand complex planning advice
• Giving feedback
• Team work and influencing
• Excellent communicator, including high literacy, numerical and verbal skills
• Able to adopt a pragmatic approach to case checking
• High level of knowledge and technical expertise relating to Financial Planning
• CRM systems – Adviser Office
Rathbones promote a blended working approach and the role will be a mixture of home and office working.
To apply for this role, simply send your CV with a covering letter outlining how you meet the requirements of this role, current remuneration and notice period to People Resource Partner at recruit@rathbones.com
Life at Rathbones
We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.
Our Rewards & Benefits
We offer a comprehensive remuneration package, which is regularly reviewed. Other benefits include company pension, private medical insurance, life assurance, company share scheme, income protection, season ticket loans and a range of other voluntary benefits.